If your purchase is too big, too small, not your colour or simply not what you expected, you can return it for a refund, subject to the following terms:

The item must be received back to Hello Friday within 10 days of receipt. 

The address for returns: 
Hello Friday
52 Jubilee Drive
Pauanui 3546

Please ensure you double check this as different items are dispatched from different stores and it is not acceptable to send two items from different stores back to one store. Additional freight will be deducted from your refund if this happens.

The item must have all original swing tags still attached. Swing tags that have been detached may mean that Hello Friday will offer a credit only. No swing tags at all will void acceptance of the item back.

Returns will not be accepted on products that have been listed as final sale. If an item is being sold as 'final sale' this will be noted on our product description. Otherwise our normal returns policy applies.

Please note: that for hygiene reasons we are unable to accept returns on swimwear, underwear or jewellery items that are worn in piercings.

If ALL these criteria are met and Hello Friday confirms this, a refund is offered which is processed by our E-commerce partner

If ANY of these criteria are not met, the item may either be accepted back for a Mode Store credit, or, depending on the condition of the garment, as determined by Hello Friday, returned to you as not acceptable for resale.

Suggestions to ensure our Refund Policy criteria are met:

  • Contact Hello Friday immediately upon receipt of your item if there are no swing tags attached or the item is not in acceptable condition - we may ask for pictures to be sent.
  • Ensure the item is not left in an area where food is being cooked as many food smells can permeate a garment, making it unsaleable as a new item.
  • Ensure that when you try the garment on, that you avoid deodorant marks or heavy scents as these too can give the effect of the garment being worn and in unsaleable condition.
  • Leave swing tags attached until you are sure you are keeping the item.
  • Use a tracked courier service as delays in transit will affect the validity of your refund

If you have decided to return an item please click here to Return an Item

Returns Frequently Asked Questions

Are there exceptions to Hello Friday's returns policy?

Will I be refunded for my return?

What if my item turns up and it is faulty?

Where do I return my item to?

What if I want to exchange for another size?

Preorder Terms

How do I return my item?

Do I pay for freight on my returns?

When will I see my refund?

Why is my refund less than my original purchase?

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